Shipping policy
Shipping & Return Policy – Genuine Collection Store
Thank you for shopping with Genuine Collection Store. We are committed to providing a smooth and reliable shopping experience. Please read our shipping and return policy carefully.
Shipping Policy
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Processing Time: Orders are processed within 1–2 business days after confirmation.
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Delivery Time: All orders are delivered within 7 business days from the date of dispatch.
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Shipping Coverage: We currently ship across India.
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Order Tracking: Once your order is shipped, you will receive tracking details via email or SMS.
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Delays: Delivery times may vary slightly due to unforeseen circumstances such as weather conditions, public holidays, or courier delays.
Return Policy (5-Day Return)
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We offer a 5-day return policy from the date of delivery.
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To be eligible for a return:
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The item must be unused, unworn, and in its original packaging.
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Proof of purchase (order confirmation) must be provided.
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Non-returnable items: Certain items may not be eligible for return due to hygiene or other reasons (if applicable, specify on product page).
Return Process
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Contact us within 5 days of receiving your order.
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Share your order details and reason for return.
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Once approved, we will guide you through the return process.
Refunds
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After receiving and inspecting the returned item, refunds will be processed within 5–7 business days.
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Refunds will be credited to the original payment method.
Contact Us
For any questions, support, or return requests, feel free to contact us:
📧 Email: genuinecollection.store@gmail.com
We appreciate your trust in Genuine Collection Store and look forward to serving you again!